Annual Round Up: Our Top 5 Stories from 2020

The new year is a time to reflect on the accomplishments of the year before. Despite the uncertain times 2020 brought, we managed to bring some light with the launch of our new products, the Linear® LDCO863B (the brightest GDO on the market!) and LDCO841 Smart Garage Door Openers. So, what better way to ring in the new year than reviewing the top 5 stories of 2020?

1. “Understanding AC and DC Garage Door Operators”

While not all operators are the same, there are two common types of motors used in most GDOs and it’s important to understand the difference when you’re looking to purchase a new garage door opener. In this educational piece, we walk through the difference in AC and DC-powered operators and the advantages of each with insights from our product manager, Mark Mattson. See the advantages and let us help you make the choice easier.

2. “Choosing the Best Linear® Gate Operator for You”

It can be challenging to find a gate operator that fits the bill in terms of cost, performance and functionality. Depending on your geographic location, different weather conditions can play a significant factor in choosing the right gate operator. Here, we break down the best Linear gate operators for you based on the four regions of the United States: Midwest, West, South and Northeast. Find the right Linear gate operator for you!

3. “The Linear® e3 Firmware Upgrade Rundown”

In 2020, we also announced significant upgrades to our e3 Series firmware, which is integrated into the Linear Essential, Essential Plus, Elite and ProControl commercial access control systems. With end-users and customers in mind, these upgrades include improved security and encryption, smart reporting and much more for added peace of mind. We discussed how these upgrades help defend against cyber threats such as hacking. Learn more about the e3 firmware upgrades and how they help you and your customers. 

4. “New Solutions to Give Your Customers the Support They Need”

 We realize there has been a shift from face-to-face interaction with customers to online and virtual, which is why we put together this quick blog to share with you the new solutions and resources available to easily make that adjustment! From a whole training video library to blogs and more, we encourage you to see the ways we’re providing solutions for you and your customers.

5. “Commercial Access That Works for You & Your Building”

If property, security, gated community and multi-tenant residential building managers haven’t looked at the latest commercial access control software upgrades, they are missing new system functionality that makes entry more manageable and buildings more secure. We discussed the different capabilities our commercial access control solutions include and how they help lower dealers’ costs while providing exceptional security. See why dealers trust Linear commercial access control!

With 2020 closed out, we look forward to sharing more hard-hitting, educational and exciting content to you and your customers!

Commercial Security Gets a Boost with Firmware Updates for the Linear® e3 Series of Security Products

This year, we announced significant upgrades to our e3 Series firmware.  With end-users and dealers in mind, the latest updates offer capabilities commercial facilities want most including advanced encryption and convenient smart reporting feature enhancements.

“Many organizations have seen an alarming rise in cyber threats such as system hacking,” remarked Mark Prowten, director of product management for Nortek Control’s Linear® brand. “To combat this, our firmware upgrades employ the latest code technology to alleviate concerns and reduce the risk of cyber mishaps. This gives our Linear Essential, Essential Plus, Elite, Enterprise and ProControl commercial access control system customers added security peace of mind.”

Noteworthy Features and Improvements

Some key elements of this update include:

  • Increased encrypted support for sensitive system data
  • New add-on license for Smart Reports
  • Enhanced user privilege and input checks
  • Added unique tokens per page requests improving webpage security
  • Uses latest versions of PHP, web, ssl and other base services
  • Continuously address common vulnerabilities and exposures (CVE)

“Addressing CVEs is important to ongoing security. We continually review products against a list of CVE entries for publicly known cybersecurity vulnerabilities. Effectively addressing the many ways hackers can exploit these weaknesses makes infiltrating our systems that much tougher,” added Prowten. “We remain committed to constantly improving our security technologies to guard against the growing list of internal as well as external threats.”

We have your back and are always looking for ways to stay ahead of your commercial security and access control customer needs. You can expect that this is the first of many upgrades to our e3 series firmware. Stay tuned for more innovative solutions to come.

We also launched firmware updates for our Entry Pro Telephone Entry System which you can read about, here. For more news and product updates regarding all things Linear access control, sign up for our newsletter!

What Sets the Linear® Entry Pro Access Control System Apart?

The Entry Pro telephone entry and access system is our newest addition to the Linear® commercial access control line.  The Entry Pro series offers three models to meet the secure access needs of gated and multi-tenant residential communities:   our 7-inch touchscreen model and two 4.3-inch display models. We’ve outlined below the many features and benefits that make our latest Entry Pro telephone entry systems a win-win for both end-users and dealers in any commercial installation. Continue reading “What Sets the Linear® Entry Pro Access Control System Apart?”

Tips for Successful Installs of Linear® Commercial Access Systems

We know the time and effort involved in installing commercial access control systems can be a huge undertaking. In this series, we’ll walk through some of the best practices and helpful tips and tricks we’ve gathered to help make your next installation a success. Let’s get started!

Don’t Forget, Every System is Different

Come prepared. Whether you’re installing a Linear® telephone entry system or browser-based access control system with readers, it is important to remember that every system and installation has different requirements. Assess what tools are needed and ensure you have everything necessary to complete the installation.

Wiring, Voltage, Connection… Oh My! 

One essential step in a pristine installation is to measure the voltage needed for the system since power and voltage requirements vary. For example, our telephone entry systems require a minimum of nine volts and a maximum of 16 volts to be powered. If the voltage gets too low, then the system won’t function properly. This is determined by the length of the wire used – use a longer wire and the voltage becomes lower; maybe too low. 

Be Sure to Test the Network

 All Linear access control systems rely on a strong and secure network. Since our systems are browser-based, it is crucial to test if the network you’ll be using can support the system. If possible, have a separate network dedicated to the system or limit the number of devices used on the designated network.

It also helps to check IP addresses. Having duplicate IP addresses can wreak havoc and create bottlenecks within the system by making it unclear where to send the data, causing the network to slow down. 

Keep It Segmented, Not Flat 

Don’t have a flat network. In a flat network, every single access control and surveillance system is easily accessible to cyber threats where an attacker could easily gain access to every entry way and camera.

Segment your networks! By having a limited number of systems or devices on a network, it reduces the severity of a potential cyberattack. A majority of cybersecurity attacks are made internally – this threat can be reduced with network segmentation.

VPNs Are Your Friends 

Port forwarding is an application of network address translation (NAT). It works by redirecting a communication request from one address and port number combination to another while the packets are traversing a router or firewall. This is a common practice that companies use thinking it is safe. In reality, any machine in the world can connect to the forwarded port at will, making the network the system is running on insecure.

This is where virtual private networks (VPNs) come into play! Using a VPN protects against hackers and plays a vital role in the overall digital defense design you give your customers.

For more reasons why you should recommend Linear commercial access control solutions for your next installation, we invite you to read our recent blog post. We want to help make all your commercial access control installs a success so please contact your local Sales Representative today!

Why Dealers Choose the Linear® AE-100 Telephone Entry System

For over 40 years, Linear® access control systems have had an impressive reputation of providing commercial customers with solutions that keep them safe while striving to help our dealers be successful. Telephone entry systems are a perfect example of the solutions we produce to generate customer trust and dealer loyalty. Here we’ll explore the features of the Linear AE-100 telephone entry system and the many reasons our dealers continue to see success with their commercial installations. Continue reading “Why Dealers Choose the Linear® AE-100 Telephone Entry System”

Commercial Access Control That Works for You & Your Building

If property, security, gated community and multi-tenant residential building managers haven’t looked at the latest commercial access control software upgrades, they are missing new system functionality that makes entry more manageable and buildings more secure.

People want to feel safe in their homes and at work and rising intrusion threats have the potential to erode employee and resident peace of mind. A proven first line of defense is the commercial access control system. What sets commercial systems apart compared to residential is the scalability required to secure from one to up to hundreds of entry access points. Continue reading “Commercial Access Control That Works for You & Your Building”

Choosing the Best Linear® Gate Operator for You

It can be challenging to find a gate operator that fits the bill in terms of cost, performance and functionality. Depending on your geographic location, different weather climates and conditions can play a significant factor in choosing the right gate operator. Linear gate operators are sure to be the solution you’re looking for with smooth performance and a price that fits the budget.

In this piece, we break down the best Linear® gate operator for you based on the four regions of the United States: Midwest, West, South and Northeast. Let’s dive into the different options available to you! Continue reading “Choosing the Best Linear® Gate Operator for You”

Understanding AC and DC Garage Door Operators

When it comes to garage door operators, we have your best interest in mind with reliable products to choose from. While there are many GDOs to choose from, our line of smart operators are some of the best in the industry and include features that could be beneficial to you. While not all GDOs are the same, there are two common types of motors used in most GDOs and it’s important to understand the difference when you’re looking to purchase a new garage door opener. To learn more, we spoke with Mark Mattson, our product manager, to explain the breakdown of AC and DC-powered operators. Let’s dive in! Continue reading “Understanding AC and DC Garage Door Operators”

The Linear® e3 Firmware Upgrade Rundown

We recently announced significant upgrades to our e3 Series firmware which is integrated into the Linear® Essential, Essential Plus, Elite and ProControl commercial access control systems. With end-users and customers in mind, the latest updates to the firmware include improved security and encryption, smart reporting, and much more for added security peace of mind. Continue reading “The Linear® e3 Firmware Upgrade Rundown”

New Solutions to Give Your Customers the Support They Need

We realize driving to your customers’ homes for troubleshooting and maintenance might not be possible right now due to COVID-19. Don’t be discouraged — we are here to help!

From our extensive training video library to our educational content, we hope you find a solution that fits your needs! Continue reading “New Solutions to Give Your Customers the Support They Need”

Meeting Customer Demand with New Access Control Solutions

By Mark Prowten, Director of Product Management

 

Linear® access control systems have an impressive heritage of over 40 years of supplying solutions that provide secure access for commercial customers and prides itself in supporting its dealers to be successful and profitable.

Recently, we have launched our new Entry Pro family of Telephone Entry and Access products leading with our 7” touchscreen model and two 4.3” display models. These are designed to meet the demands of gated communities and multi-tenant residential properties.

Entry Pro 7-inch

In addition, we have new firmware for our e3™ Access Control products that will be available in June that includes some new features and addresses potential security vulnerabilities for systems that were put directly on the internet.

We have some other exciting products coming out later in the year that I’m not at liberty to say at this time but I can say it’s a good time to become a Linear dealer as there are some nice products and solutions on the way this year and next that will empower our dealers and partners to prosper. Continue reading “Meeting Customer Demand with New Access Control Solutions”

Dealer Insights: Business Impacts & Solutions During COVID-19

COVID-19 Business Impact

We understand the impact that COVID-19 has had on businesses and communities around the country. Although these are uncertain times, we have seen our dealers respond to this current crisis with patience and with added creativity. Below we share tips from one of our dealers on how their business is navigating through these difficult times. Each business is uniquely different, but we are all in this together.

Continue reading “Dealer Insights: Business Impacts & Solutions During COVID-19”

How Access Control Keeps You and Your Building Safe

Now more than ever, it is important to feel safe and secure in your home during the Stay at Home orders due to the COVID-19 pandemic. Those living in a gated community or multi-dwelling unit (MDU) such as an apartment or condominium complex, should be familiar with identification-type devices used to enter the neighborhood or building — either a code that needs to be inputted manually or a fob that needs to be scanned to safely enter a gate, elevator, or door.  Whether you manage a building, or are a resident of a building, your safety matters. Continue reading “How Access Control Keeps You and Your Building Safe”

5 Ways to Reach Your Customers During COVID-19 and Beyond

We understand that these past few weeks have been difficult. As we continue to be on the look-out for updates on the impacts of COVID-19, we want to help you effectively reach your customers during this time of social distancing and Stay at Home Orders. These tips can also be used throughout the year to best activate customers and keep them engaged. We rounded up the top ways to reach your customers below: Continue reading “5 Ways to Reach Your Customers During COVID-19 and Beyond”